A New Feature On Twitch Is Available To Help Fight Chat Harassment

Author

Prithhis Bose

Date

Jun, 06.2024

On 5th June, Twitch unveiled a brand-new feature that lets streamers and chat moderators discreetly issue a private warning to a disruptive viewer in an attempt to stop them from breaking the rules of their stream. The majority of Twitch streamers handle inappropriate behavior with an ad hoc three-strike system, but the new warning tool will enable them to address certain viewers and request their acknowledgement before resuming discussion.

The streaming service owned by Amazon was having a busy week when the news was released. Twitch revealed on 4th June that users in 35 countries, including the US, will have to pay more for Tier 1 memberships as of July 11. In the US, the monthly pricing will increase from $4.99 to $5.99; however, other countries may have different rates. This action is in line with what was taken in March for Canadian and British Twitch users. Twitch fans reacted negatively to the price markup, despite the fact that it will increase subscription revenue for the platform's content creators. The prices for Tier 2 and Tier 3 subscriptions, however, won't change.

While Twitch is working to make improvements in its handling of banned users, creators can now handle users in a different way before a ban is put into effect. A new Chat Warning tool will enable streamers and moderators to control viewer conduct with discretion, according to Twitch's channel moderation page. Twitch reports that most streamers deal with individuals who consistently infringe their rules with an informal three-strike system consisting of a warning, a timeout, and a ban. Using the mod action buttons on chat messages or the chat command "/warn username" will activate the conversation warning. A warning is issued to a user in an anonymous manner. Then, in order to rejoin the chat, the offending user must accept the warning. Additionally, all warnings are documented in the mod action feed for the benefit of streamers and their moderators.

Twitch Introduces a New Chat Alert System 

Users can be alerted to rule violations by broadcasters and their moderators via the Chat Warning system.

Using the /warn username command, the warning is transmitted in an anonymous manner. 

After receiving a warning, users must accept the infraction before they can rejoin the conversation.

According to Twitch, the tool's goal is to assist moderators and streamers in setting ground rules and dealing with inexperienced users before things get out of control. Twitch introduced a feature in August 2023 that let streamers prevent banned viewers from seeing their videos on demand (VODs) as a result of their behavior. Many content creators turned to social media to applaud Twitch for the implementation of the new Chat Warning function, which is now available to all Twitch users.

Despite its persistent lack of profitability, Twitch, a website owned by Amazon, is still working to provide its producers with additional tools to manage disruptive chat users. It's unclear what Twitch will do going forward to guarantee creator safety.